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Privacy policy

Last updated: 2026-04-23

Kenilworth Townhomes HOA Inc. (“the HOA”) operates this residents-only portal at kenilworth-hoa.com. Accounts are created only for current owners of the six townhomes at 1403–1413 Kenilworth Ave, Charlotte NC, and for a small number of board-appointed administrators. The site is not open to the general public.

What we collect

  • Profile data: name, email address, optional phone number, optional alternate email/phone, optional profile image. Provided by you directly.
  • Ownership records: which unit you own and when your ownership began. Maintained by HOA administrators.
  • Uploaded documents: insurance certificates, signed leases, and similar files you upload to satisfy HOA requirements. Files are stored in a Google Drive folder under the HOA’s Google Workspace account.
  • Billing records: charges posted to your unit and payments received. Financial account details are never stored on our servers — bank account and routing numbers are held by Stripe, our payment processor.
  • Authentication: an encrypted session cookie after you sign in. We store a one-way hash of your password, never the password itself.

How we use it

Data is used exclusively to operate the HOA (billing, document management, owner communication). We do not sell or share your data with third parties except the service providers below, and only for the stated functions.

  • Stripe — payment processing for ACH debits. Governed by Stripe’s privacy policy.
  • Neon — managed Postgres hosting for the application database.
  • Google (Drive + Workspace) — storage for uploaded documents and HOA email.
  • Resend — transactional email delivery (invite, password reset, reminders, autopay-failure notifications).
  • Vercel — web hosting and request logging.

Retention

Billing records (charges and payments) and document upload metadata are retained indefinitely as part of the HOA’s historical record. Profile data is retained while you own a unit; after you sell and your ownership tenure is closed, your personal profile can be removed on request by emailing hoa@kenilworth-hoa.com. Document files and billing history associated with a prior tenure stay with the tenure record.

Your choices

  • Update your contact information inside the portal at any time.
  • Revoke autopay (disconnect your bank) at any time from the Payments page.
  • Request data export or deletion by emailing hoa@kenilworth-hoa.com.

Contact

Kenilworth Townhomes HOA Inc.
1401 Kenilworth Ave, Charlotte NC 28203
hoa@kenilworth-hoa.com